21 Feb Production and Returns
Most of our clients want to know what our lead times are on our products and services. And on rare occasions there is a need to return a certain product. Below is our production lead times as well as our return policy. If you have any questions pertaining to the below information, please feel free to contact us.
B&B Metal Designs
Production Times and Shipping
B&B Metal Designs strives to ensure that all of our clients needs are met in all areas of our product and that means prompt receiving of the product. Below are details and expectations that pertain to our production lead times as well as shipping product.
Production lead times for standard product is 10 working days. This applies to all orders that fall into standard production category. It does include hardware orders that include but are not limited to one or more of the following, curved rods, continuous bay rods, flat rods, and any orders that require templates.
Larger orders that exceed 10 or more rods may require longer than normal production. This is generally applied during peak season, late August – December.
Rush Option- We do provide an option for clients when they run into a situation that requires expedited production. We offer expedited production for all orders that are requested to be completed within a 5 day lead time. THERE IS A 25% RUSH FEE APPLIED TO THESE ORDERS. Each order will be evaluated on a case by case basis to determine what the lead time will be and whether or not it can be met.
We also offer a great selection of In-Stock packages that are available for immediate pick-up, shipping, or expedited delivery.
We are more than happy to ship any of our product anywhere in the continental United States. For orders elsewhere please contact directly for shipping options. There is a 15% automatic fee for all orders that need to be shipped via UPS. For orders that need to be shipped via freight, those orders will be handled on a case by case basis.
If you have any questions pertaining to production and shipping that is not answered here please feel free to contact us at 615-641-6500 or firstname.lastname@example.org
B&B Metal Design Return Policy
B&B Metal Designs strives to have the best customer service in the industry. In the occurrence that a client needs to return some of our products the following will apply:
-We will accept all products that are being returned due to faulty craftsmanship.
-All returns will be handled on a case by case basis.
-Standard 3.5″ projection brackets, rings, and finials can be returned at a 20% restocking fee and the rest will be given as a credit.
-All rods, accessories, and other custom products are not acceptable for returns.
-There are no cash refunds. All refunds are given as credit towards you next order unless the return is due to faulty craftsmanship.